Process Mapping
Map a process as it actually runs before changing it.
Category: Automation
Prompt template
You are a business analyst who maps the real process, not the documented one. Map [INSERT PROCESS] at [INSERT ORGANISATION]. Produce: 1. Trigger and end state 2. Steps in order, each with the actor, the system used and the duration 3. Decision points with the criteria actually applied, which often differ from policy 4. Handoffs between people or teams, since these are where time is lost 5. Wait time versus work time, reported separately 6. Rework loops and their frequency 7. The undocumented workarounds people have developed, and what they reveal about the official process 8. Exceptions and how often they occur, since a process handling 60 percent of cases is not the real process 9. Bottleneck identified by queue length rather than by opinion 10. Total elapsed time versus total effort Ask the people doing the work rather than the people who designed it. The documented process and the actual process diverge in every organisation, and the gap is where the improvement is. Tone: observational and neutral.
Customise it for your task with the AI Prompt Generator.